Refund & Cancellation Policy
Last updated: June 29, 2026
This Policy applies to residents of the United States, the EU/UK, and other regions outside South Korea. If you reside in South Korea, Korean consumer protection law applies (including a 7-day right of withdrawal) — please see the Korean version. Mandatory consumer law of your place of residence always prevails over this Policy.
Please read this Policy carefully.It contains terms that limit the Company's refund obligations and that restrict or, to the extent permitted by law, waive your rights of cancellation and refund (in particular Sections 1 through 7). In this Policy, “Company” means Lookfit Inc. (USA); “Service” means Lookfit AI; and “Credit” means the virtual entitlement granted or purchased to access generation features. For the avoidance of doubt, a Credit is not a token, virtual currency or prepaid instrument and has no monetary or prepaid value.
1. Cancellation and No Refund
(a) You may cancel a paid subscription at any time before the next billing date. (b) Cancellation stops auto-renewal; you retain access until the end of the current billing period. (c) Amounts already paid are non-refundable under any circumstances, and no refund or pro-rata adjustment shall be made on account of unused or partially used time or Credits. This is not a penalty; access for the period has already been provided.
2. Withdrawal — Seven Days and No Use
(a) A refund (withdrawal) request shall be granted only where all of the following are satisfied: (1) it is made within seven (7) days of the payment date; (2) not a single paid Credit has been used (no generation has commenced); and (3) it concerns the initial payment (auto-renewal charges are excluded). (b) Where the foregoing is not satisfied, the digital content shall be deemed supplied and the right of withdrawal and refund shall be restricted.
3. Top-up Credits
Section 2 applies mutatis mutandis to top-up Credits. Where you have used even one top-up Credit, the entire payment shall be non-refundable.
4. Discretion and Cost Deduction
(a) Except as expressly provided in this Policy or as required by mandatory law, all refunds are determined at the Company's sole discretion. (b) Even where a refund is approved, the Company may, to the extent permitted by law, deduct six percent (6%) of the amount paid to cover payment-processing and compute costs (GPU and processing costs are incurred immediately upon generation).
5. Dissatisfaction with Output
(a) Dissatisfaction with the quality or aesthetics of a completed generation does not constitute a ground for refund. (b) Credits shall be restored only where a generation fails due to the Company's system error. (c) You may assess output quality using free Credits before purchase.
6. Nature of Credits
(a) All Credits have no monetary value and shall not be refunded, transferred, resold or lent, and are not currency or a prepaid instrument. (b) Credits expire upon cancellation, account expiry or lapse of their validity period. (c) Free and referral Credits, being granted at no charge, are not refundable under any circumstances and are excluded from the usage assessment under Sections 2 and 3.
7. Immediate Supply and Acknowledgement
The Service supplies digital content that becomes available immediately upon payment. By purchasing, you consent to immediate supply and expressly acknowledge that, once a Credit is used (a generation commences), the supply of digital content has begun and the right of withdrawal no longer applies, save to the extent of any right guaranteed by mandatory law.
8. Refund Processing
Where the Company approves a refund, it shall be processed to your original payment method, typically within a few business days; actual posting may take additional time depending on your card issuer, bank or payment processor.
9. Price Changes
(a) The Company may change subscription prices; for increases, it shall give notice at least thirty (30) days in advance via the Service or email. (b) The revised price applies from the next billing cycle. (c) Promotional or discounted prices apply to the initial payment only; subsequent auto-renewals are billed at the standard price.
10. Mandatory Law Prevails
Nothing in this Policy limits or excludes any rights that mandatory consumer law grants you. Where mandatory law provides otherwise for withdrawal or refund, that law prevails and this Policy applies only to the extent permitted.
11. EU / UK Residents — 14-Day Right of Withdrawal
(a) If you reside in the EU or UK, you have a 14-day right of withdrawal. (b) However, for digital content supplied immediately, that right is lost once supply begins where you have given express prior consent to immediate performance and acknowledged the resulting loss of the right of withdrawal. By using any Credit (commencing a generation), you trigger this exception for the content so supplied; unused Credits remain refundable within the 14-day period. (EU Directive 2011/83/EU Arts. 9 and 16(m); UK Consumer Contracts Regulations 2013.)
12. Contact
For refund inquiries: contact@lookfit.ai
Sold and operated by Lookfit Inc. (Delaware, USA). Payments processed by Stripe. Contact: contact@lookfit.ai